McDonald’s Customer Satisfaction Survey

Restaurant Surveys

Have you ever had a meal at McDonald’s and feel like sharing your feedback with the company? Most of us do and McDonald’s Customer Satisfaction Survey is the right platform to do that. Designed by Service Management Group, this survey gives both satisfied and unsatisfied McDonald’s customers an opportunity to rate their experience.

A message for all those who shy away from voicing their opinions: Your feedback can help McDonald’s serve you better! In fact, you might find the service exceed your expectations the next time you visit McDonald’s. All you have to do is log on to www.mcdvoice.com and submit your feedback. If you weren’t pleased with the food or with the customer service, your valuable feedback will help McDonald’s identify the pain-points and improve the overall customer experience.

About McDonald’s

McDonald’s emerged on the map of fast food chains in 1940. It was established as a barbecue restaurant, but today, people identify McDonald’s as the most successful fast food chain in the world that serves about 68 million fast food lovers every day in 119 countries.

With 35,000 outlets around the globe, McDonald’s manages to maintain its singular taste for which the chain is known for. In order to expand its customer base and cater to a larger market, McDonald’s has evolved over the years. The world’s most renowned fast food chain is now not only famous for its chicken, cheeseburgers, hamburgers, fries, breakfast items, milkshakes, and desserts but also for its wraps, fruits, fish, salads, and smoothies.

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How to Enter the McDonald’s Customer Satisfaction Survey

Enter By Online:

  1. Log on to www.mcdvoice.com to participate in the McDonald’s Customer Satisfaction Survey.
  2. Choose between English or Spanish language.
  3. Fill out the 26-digit survey code that is printed in the middle of your McDonald’s receipt to begin the survey.
  4. Fill out the survey form, keeping in mind your most recent visit to a McDonald’s outlet.
  5. Answer all questions honestly.
  6. Upon completion of the survey, you’ll receive a validation code.
  7. Write the code on your receipt and redeem the printed offer.

Watch this video to understand the procedure for enter by online the survey.


Survey video produced by GuestSatisfactionSurveys Team and McDonald's customers anonymous.

(The 26-Digit Survey Code) Survey video produced by GuestSatisfactionSurveys Team and McDonald's customers anonymous.

Terms and Conditions

  • You can use the validation code to redeem the deal or special offer that is printed on your receipt.
  • The offer will expire thirty days after the receipt date.
  • One person can receive only one offer per visit.
  • The offer cannot be sold, transferred, transmitted, or duplicated electronically.

Contact McDonald’s

  • Customer service: 1 (800) 244-6227

Conclusion

Survey Name McDonald’s Customer Satisfaction Survey
Survey Official Website https://www.mcdvoice.com
Survey Prize Buy One Get One Free Quarter Pounder W/Cheese or Egg McMuffin
Entry Method By Online
Survey Expiry Date Within 7 days
Offer Expiry Date 30 days after receipt date
Offer Limit 1 offer per person per visit
Remember, your participation is important, regardless of the nature of your experience. It can pinpoint the deficiencies that McDonald’s needs to work on and it can highlight its strengths as well. McDonald’s strives to make its customers happy. You have to play your part and share your opinions to help the food chain become a better place to eat its world-famous burgers.

Sources and Citations

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40 comments

  • HAVE EATEN AT McDONALDS 2-3 TIMES A WEEK…EMPLOYEES TIRED OF OTHER BREAKFAST FAST FOOD LOCATION. AT EACH VISIT SINCE EARLY JANUARY, WE WERE MET WITH EMPLOYEES MORE INTERESTED IN TALKING TO OTHER STAFF, PEOPLE NOT PAYING ATTENTION, HAVING TO REPEAT ORDER TWO TO THREE TIMES.

    THE CHAMBER IS WORKING WITH BISCUITVILLE TO GET ONE OF THERE LOCATIONS IN TOWN,

  • at the McDonald’s #2100 485
    BYPASS RICHMOND,KY 40475 I WAS AT THIS RESTAURANT YESTERDAY MORNING TO ORDER BREAKFAST AND AFTER I ORDERED AND PAID FOR IT I SEEN ONE IF THE EMPLOYEES DIGGING INTO HIS BUTT THAT IS PURE FILTHY I EAT AT THIS RESTAURANT ALL THE TIME BUT NOT ANY MORE THAT IS VERY UNSANITARY AND ALL THE EMPLOYEES NEED TO BE TALKED TOO ABOUT CLEANLINESS WITH HANDLING FOOD THIS IS NOT ACCEPTABLE ON MY PART I LIKE CLEAN FOOD.

  • Mcdonalds on hanover st. Manchester NH .. managers an employees park closest to the front entrance,and smoke at the front entrance all day long.Handicap parking is in the rear of the building.Now the handicap parks furthest away from building to walk by managers and employees cars parked next to front door entrance, and also has to inhale managers an employees cigarretts second hand smoke.please do something to help us senior citizens. Handicap should be in front, and smokers should be in the rear of building. Thank-You

  • I was at the Bellevue Ne store on Cornhusker Rd.The abandoned were inedible,hard as a rock.My coffee was warm.The restroom is filthy and literally stinks.This location although farther from my house used to be my favorite but I’m the last six months or so has really gone downhill.I will go back to the Galvin Rd. location.This store is in desperate need of good responsible employees.Thank you.

  • I really like the girl that works in store number 1690 her name is April. She really takes care of kids in the play area or the restaurant hall she’s really awesome and amazing I really like her service and seeing her makes everything happy.

  • I love going to the McDonald’s in Temecula inside the Wal-Mart the crew and manager there are so friendly. I enjoy seeing the smile on there faces
    when they great me. I like seeing Ilia the manager she so friendly always with a smile on her face and put one on mine. thanks for the great time I always have there.

  • My husband was @ the McDonalds loc.101 alamo plaza. Friday the 7th between 12:30-1:00 a.m. He made an order payed at the firstwindow once he got to the second window he wanted to purchase just a small fry. The manger there told him if your trying to purchase anything don’t even try it you should did that in the first window!! and walked away from us!! what kind of customer service is that to give anyone?? I read online that Mcdonalds possess an infectious attitude, provide world-class customer service, are not afraid of being challenged, and most importantly, like to have fun while they’re working!

    Really,we didn’t get that at all, Just treated with horrible customer service from the manager. we will never go back to that location.

  • After I got to order my food it eoikd of been nice if I would of gotten all of it but never did after waiting 27 minutes I fucking drove off and left with just my drink.

  • Store # 3546
    Never has any parfait’ available when I visit this store, which is close to my work location. I usually visit around 7am to try to get a senior coffee and parfait. Never available
    Also when going thru the drive thru today 04/30/18 @ 7:05am, attendant at pick up window, a girl, her butt crack, was in full view! I ask another attendant to please ask her to pull up her pants. Butt Crack girl was not nice when handing me the order.

  • On this day, Tuesday, April 10, 2018, I stopped in at McDonald’s Restaurant #30572, located at 1635 Market Place Blvd in Irving, Texas 75063. I was first in line, a group of two or three ladies came up behind me, the cashier came up ( I am told her name is Rosie) behind me and began taking the young ladies order completely overlooking me. I placed my order with another cashier, I ordered a Southwestern Salad with crispy chicken, I received SW salad with grilled chicken. My ticket number 265; take out total $5.62

  • 5330 campbellton rd Fairburn rd. Store is closed after 6:00 because all worker’s didn’t report in. Need to fix that because we all can’t go under the drive through. And I need to go back to work with food.

  • I encountered a highly unsatisfactory experience at my regular visited MacDonald yesterday. I was the fifth person in line. As the only one cashier was serving the fourth customer. The manager (I supposed he was because of the shirt he wore) came out and asked “next customer in line.” I approached the counter. He asked “what is your order?” I said “let me get…….” He said “you have to speak louder, I can not hear you”. I looked at him and said “I am not ready yet, I need to….” He said “If you are not ready, I need you to step aside and serve the next customer” I looked back, the next customer already walked to the only one cashier that was there since I entered the restaurant. I finally was allowed to finish my sentence and placed the order. His name tag was Marek or Marsk. I have cataract, I was not able to see that clear.
    He is such an impolite and impatient staff. He even made mistake on the order. I said the order was for to take out. He did not specify that on the order.
    The store number I visited was #10430, 8140 2 Road Richmond, B.C.
    KS#2 06/07/2018 11:46:38 AM order number was 260 for an amount of $11.62
    Sale (Order #) #1 Invk7xxp1

  • Taylor is a beautiful young lady and the prettiest smile. She was so polite and we receive everything we needed no salt on the fries and was just so sweet. I love eating where everyone is so kind and so nice to customers. We love the Bellevue in Nebraska store is #16841 10201 so. 21 st.

  • Zakee, waited on us and what an amazing young man. He was so polite and had a beautiful smile. We needed special fries with no salt and he made sure we had them. I can’t say enough about him. He is just a wonder young man.

  • McDonald’s at 5020 City Line Ave
    Philadelphia PA 19131..this is the 2nd time that we visited this restaurant and the service was worse than the 1st time. The people didn’t have their heads covered and they were throwing food into a kids meal.
    Old fries dumped into hot fries..manager said Burger King stay open 24 hours
    Would recommend this place to a dog.

  • hi iam big fan of mcdonlds, I go to store #16426 .I sat in the back while eating no one else there.young girl was sweeping floor real hard. I asked her not to sweep while I was eating. she speak no English. she got mad.i am restaurant owner.she wanted to sweep under my table so bad ,I stood up she was grabing my tray iwas not leaving at that moment. the remodeling of this store is awful. restauteur frank bye.

  • I know how to do this survey, and I do not want to download anything. I just want to do what I have done in the past. and if I can’t do it that way, I will not be going to McDonald’s for breakfast.

  • I can not down load an app as I am on my work computer. I have stopped at the McDonalds on PCH #11670 for the past 5 mornings and NOT once have they opened the walk in doors on time.

  • The macdonalds on burleson socks I was waiting for more than 4min on the drive thru and nobody answer me so I went to the window and I told the lady that I was waiting and she didn’t even say I’m sorry ma’am she just talked to me with an attitude asking me what was I going to order she was so rude.. . If she don’t like her job then she shouldn’t work there is about customer service!!!!!

  • I don’t want a free quarter pounder or egg mcmuffin, I want the 10 piece chicken nuggets with the quality I usually receive Not the poor quality Ivgot this time.I took them home to eat them but if I would have known their condition I would have have them back & said no thank you to cold Flat nuggets!

  • 7602 3828 diamond blvd anchoraflage ,ak99502
    I was in and purchased a hot fudge sundae this afternoon 4/5/18 and Gregory waited on me ,he was pleasant did great job with sundae and I paid with my visa and I went off and left it. Luckily Gregory came to my rescue and searched restaurant till he found me near the bathrooms. His dedication and honesty means so much as it saved t me anxiety because I live out of state and it would horrendous if I lost it.
    I nominate hi m employee of the month!!!!!!

  • The service at McDonald’s on Ellis Avenue in Jackson Mississippi is so so so horrible. We waited 45 minutes after they Took our money at the drive-through to get an order is pure ridiculous. I will never ever come to McDonald’s again. I will never ever come to this McDonald’s again.

  • Don’t go to the Abbott McDonalds. Not only are they rude, but they now do not upgrade drinks to shakes or allow kids to NOT get fries with their meals. This is the first time that we could not ‘customize’ our choices. We will not be going back to the arches.
    Maybe they should treat customers like they care and not an inconvenience. Never have I not been thanked when making a purchase and treated so disrespected from the time we ordered to the time we picked up.

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